Inphonite Announces End Of Life for LabRetriever 2008 and all Earlier Versions

Posted: Friday, April 01, 2011

Inphonite announces the end of life of LabRetriever 2008 and all earlier versions. The last day to order LabRetriever 2008 was January 29, 2010. Maintenance releases and software fixes will no longer be available as of March 30, 2012. Customers under a maintenance contract will continue to receive support from Inphonite Technical Support until that date. Table 1 describes the end-of-life milestones, definitions, and dates for this release. Customers using these older versions of LabRetriever are strongly encouraged to upgrade to InphoniteVoice.

Table 1 End-of-Life Milestones and Dates for Inphonite's LabRetriever 2008 and Earlier Versions

Milestone	Effective Date
End of Sale	July 29, 2010
End of Life Announcement for LabRetriever 2008 and earlier versions	April 1, 2011
End of Service Life	March 30, 2012

End of Life (EOL):
A process that guides the final business operations associated with the product life cycle. The end-of-life process consists of a series of technical and business milestones and activities that, once completed, make a product obsolete. Once obsolete, the product is not sold, manufactured, improved, repaired, maintained, or supported.
End of Sale/Last Ship Date (EOS):
The last date to order and ship the product/version. The product is no longer offered for sale and Inphonite ceases to ship a specific version of a software product as indicated in the EOL announcement issued by Inphonite. This EOS is three months after the release of a new version of the product.
End of Service Life (EOSL) Date:
The date Inphonite ceases to provide services for a Software Product under a maintenance contract or per incident request. Accounting for business days, this date is one year following the EOL announcement.

Upgrade Options

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The Power of InphoniteVoice
Inphonite Voice, the complete inbound and outbound messaging solution, offers the features of LabRetriever and ReminderPro rolled into one tight little package.

Record and allow retrieval of private mailbox style messages using PIN codes for the utmost confidentiality
Make Outbound Calls
Send Email messages
Send SMS/Text notifications
Post private Twitter messages
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FAQs

What versions are entering EOL?
Effective April 1, 2011 all versions of LabRetriever including and prior to version 2008 will enter the End of Life (EOL) process.

What are the EOL dates?
Inphonite announced the EOL date for LabRetriever 2008 and previous versions on April 1, 2011. As of April 1, 2011 customers will have 12 months to move to higher supported versions of Inphonite Products. Effective March 30, 2012 Inphonite will no longer offer technical nor other support for LabRetriever 2008 and earlier versions.

What are the key benefits of moving to a newer product?
InphoniteVoice is feature-rich, built on new technology, increasing functionality and stability as well as scalability. For information on the capabilities of InphoniteVoice, please visit this page on our website.

What is the impact on other Inphonite Products?
All other products are currently still supported by Inphonite.

I've recently purchased support for my LabRetriever program. If I upgrade to InphoniteVoice do I need to re-purchase support?
No, you will only need to re-purchase support when your contract expires. With the purchase of InphoniteVoice an additional 2 months of support will be added free of charge.

How do I obtain the latest version of InphoniteVoice?
To obtain the latest version of InphoniteVoice please contact your Inphonite Sales Associate. You can contact us by phone at 800-350-7693 or via the Contact Form.

Can I review Inphonite's End of Life Policy?
The End of Life Policy can be reviewed here.

Whom do I contact with questions?
You may call 800-350-7693 or send a request via the Contact Form.