Inphonite Announces End Of Life for RouteView Call Center
Posted: Monday, May 02, 2011
Inphonite announces the end of life of RouteView Call Center.
The last day to order RouteView Call Center was October 22, 2009.
Maintenance releases and software fixes will no longer be available
as of May 1, 2012. Customers under a maintenance contract will
continue to receive support from Inphonite Technical Support until
that date. Table 1 describes the end-of-life milestones,
definitions, and dates for this release. Customers using RouteView
Call Center are strongly encouraged to upgrade to
InphoniteVoice.
Table 1 End-of-Life Milestones and Dates for Inphonite's
RouteView Call Center
| Milestone |
Effective Date |
| End of Sale |
October 22, 2009 |
End of Life Announcement for
RouteView CC |
May 2, 2011 |
| End of Service Life |
May 1, 2012 |
- End of Life (EOL):
A process that guides the final business operations associated
with the product life cycle. The end-of-life process consists of a
series of technical and business milestones and activities that,
once completed, make a product obsolete. Once obsolete, the product
is not sold, manufactured, improved, repaired, maintained, or
supported.
- End of Sale/Last Ship Date (EOS):
The last date to order and ship the product/version. The product
is no longer offered for sale and Inphonite ceases to ship a
specific version of a software product as indicated in the EOL
announcement issued by Inphonite. This EOS is three months after
the release of a new version of the product.
- End of Service Life (EOSL) Date:
The date Inphonite ceases to provide services for a Software
Product under a maintenance contract or per incident request.
Accounting for business days, this date is one year following the
EOL announcement.
Upgrade Options
Visit
our InphoniteVoice Webpage
The Power of InphoniteVoice
Inphonite Voice, the complete inbound and outbound messaging
solution, offers the features of RouteView Call Center,
ReminderPro, LabRetriever and more rolled into one tight little
package.
- Record and allow retrieval of private mailbox style messages
using PIN codes for the utmost confidentiality
- Make Outbound Calls
- Send Email messages
- Send SMS/Text notifications
- Post private Twitter messages
- Transfer to your representatives
FAQs
What versions are entering EOL?
Effective May 2, 2011 RouteView Call Center will enter the End of
Life (EOL) process.
What are the EOL dates?
Inphonite announced the EOL date for RouteView Call Center on May
2, 2011. As of May 2, 2011 customers will have 12 months to move to
higher supported versions of Inphonite Products. Effective May 1,
2012 Inphonite will no longer offer technical nor other support for
RouteView Call Center.
What are the key benefits of moving to a newer
product?
InphoniteVoice R2 is feature-rich, built on new technology,
increasing functionality and stability as well as scalability. For
information on the capabilities of InphoniteVoice R2, please visit
this page on our website.
What is the impact on other Inphonite
Products?
All other products that have not gone through the EOL process are
currently still supported by Inphonite.
I've recently purchased support for my RouteView Call
Center program. If I upgrade to InphoniteVoice R2 do I need to
re-purchase support?
No, you will only need to re-purchase support when your contract
for RouteView Call Center expires.
How do I obtain the latest version of
InphoniteVoice?
To obtain the latest version of InphoniteVoice please contact your
Inphonite Sales Associate. You can contact us by phone at
800-350-7693 or via the
Contact Form.
Can I review Inphonite's End of Life
Policy?
The End of Life Policy can be reviewed here.
Whom do I contact with questions?
You may call 800-350-7693 or send a request via the
Contact Form.
