LabRetriever is the Lab Test Results Hotline that works 24 hours a day, 7 days a week fielding lab test results inquiries. Patients are concerned about lab test results and handling just one inquiry can tie up phone lines, providers and staff. LabRetriever makes routine lab test results and important follow-up information available to patients at their convenience, giving providers and staff more time for patients in the office.
Features
Ease Staff load and Increase Efficiency - Reducing time-consuming routine calls not only raises productivity and gives physicians and staff more time for patients in the office, it instantly increases patient satisfaction. Providers or staff can assign patients the appropriate lab results message as soon as results are available. LabRetriever maintains a log of the date and time messages are entered and retrieved. All retrieval reports are automatically archived based on a designated schedule and remain available for future reference.
Confidential and Convenient - Patients retrieve lab results by entering a secure PIN. LabRetriever also includes as many levels of security as you require. You can control user access to every screen and function within the program and assure your patients of complete confidentiality.
An easy to follow instruction card guides patients as they call in anytime, day or night, and listen to their lab test results and follow-up instructions. Patients can repeat, save, or delete their messages, or leave return messages for the provider.
Rapid Learning Curve - Providers or staff record a library of routine lab test results and follow up information from any telephone or directly from LabRetriever's user interface..
Specifications
LabRetriever requires a PC workstation with these specs:
- 1.5GHz processor or faster
- 1GB (or more) of memory
- 750MB available hard disk space
- DVD or CD-ROM drive
- SVGA (or higher resolution) monitor
- Microsoft Mouse or compatible pointing device
- Available 32-bit or 64-bit PCI slot with room for a 4" x 7" voice card
- Windows XP Professional SP2
- Analog phone line (as used with a modem or fax)
Analog Phone Line Support:
LabRetriever uses standard analog phone lines (such as those used by a fax, modem, or credit card machine). LabRetriever 2008 ships with support for two phone lines. As inquiries increase, the system can be expanded by licensing support for additional phone lines.