Customers greatly appreciate a reminder call, whether for an appointment or as a reminder to schedule an important service. Routine phone calls, however, can easily overload office staff and take valuable time away from time with customers in the office. Friendly and interactive, ReminderPro 2008 DX handles your routine customer communications effectively and conveniently.
Ease Staff Workload
Reaching customers at home during business hours is not an easy task. Calling during the day ties up phone lines and is often interrupted. Messages left for customers at work may be misdirected or forgotten. Sending reminder postcards is expensive and far less effective than phone calls. ReminderPro takes only minutes to activate, begins automatically when it is time to call (even over weekends) and tries back until everyone is contacted or the call session is completed.
Improve Patient Care
Customers expect prompt, personal attention when they visit your office. With ReminderPro handling routine calls, you will have more quality time to offer your customers. With control over your schedule, customers spend less time waiting and receive better service. People appreciate timely reminders about important services and follow-up appointments. ReminderPro’s friendly, interactive communications show customers that you care.
Prevent Appointment No-Shows
Missed appointments disrupt your schedule and can cost your business thousands of dollars each year. Customers who receive a telephone reminder are far more likely to make their appointments or notify you if they need to reschedule, thus allowing you to schedule other customers. ReminderPro calls customers with friendly appointment reminders and important information. Customers appreciate the service and you gain control over your daily schedule.
Provide Consistent Communication
ReminderPro automates appointment reminders and other routine calls. By keeping track of calls that are busy or unanswered, ReminderPro will not fail to call back later. ReminderPro can place calls after hours when your customers are more likely to be at home and receive your call. ReminderPro is not distracted by other tasks, so you can rest assured that all your calls will be made. In addition, instant detailed reports provide a valuable audit trail of all customer contact.
Product Features
ReminderPro Message Maker - Allows you to build customized data-driven messages that can include additional information such as directions to your office, new products or services offered, and special instructions.
Automated Operations - ReminderPro lets you assign up to 10 touch-tone response options for each message. "Status" option allows you to assign the description of your choice to any touch-tone response for custom Call Results reporting. "Jump" option allows people to use their touch-tone phone to access only the additional information they need. Both of these touch-tone response options give you the capability to create message "trees" and conduct telephone surveys automatically.
Complete Call Session Archive - Call session reports are archived and can be printed for any date range.
Completely automated operations - ReminderPro Select and Enterprise include options for automatic daily data import, automatic generation and activation of daily call sessions with customized calling times for each day, and automatic daily delivery of email messages.
Advanced System Security - System Security options allow you to restrict or limit access to ReminderPro, helping prevent unauthorized setup changes and assisting with HIPAA compliance.
Unparalleled Voice Compatibility and Call Handling - In combination with PIKA or Dialogic telephony hardware, ReminderPro ensures exceptional accuracy in message delivery, excellent voice quality and future compatibility. Handles virtually any type of telephone response - fax machines, operator messages, answering machines, and more.
Enhanced Name Pronunciation Options - Access the prerecorded library of over 20,000 names, record names in your own voice, use "you" for unrecorded names, or allow the built-in text-to-speech engine to pronounce names automatically.
Detailed Family Messages - Combines duplicate calls to a single household into one call and includes appointment details for each person.
Unlimited Language Capabilities - Supports creation of messages, greetings, and phrases in multiple languages.
System-Supplied Headset with Microphone - Connects easily to a PC soundcard to record, play back, or change greetings, names, and message elements.
Guaranteed Compatibility with Scheduling, Database, and Management Software - The Custom Data Import program safely transfers data into ReminderPro from your scheduling or management software and schedules personalized calls automatically.
ReminderPro Enterprise Add-On Utility for Multiple Locations - Purchase the Multi-Site Utility for each location to provide remote access to incoming messages as well as automated reporting to each location via email.
Technical Support
ReminderPro 2008 DX systems include an initial period (three to six months) of no-cost installation assistance, training and technical support. Annual maintenance provides telephone and email-based technical support, online training and software updates at no additional charge.
Quality Telephony Hardware
ReminderPro interfaces with quality telephony hardware from PIKA Technologies and Dialogic to ensure reliable operation and compatibility. Both PIKA and Dialogic telephony boards include a three-year manufacturer’s warranty. PC hardware systems include a full manufacturer’s warranty.
System Requirements
ReminderPro 2008 DX can be installed on any physical or virtual machine capable of running Microsoft Windows XP, Vista, 2003 Server or 2008 Server. Inphonite recommends at least 1GB of RAM, 10GB of free hard disk space, and a 2GHz processor. ReminderPro 2008 DX is also available as a turn-key system configured and tested by Inphonite on a new Dell PC.