InphoniteVoice Feature of the Week

Data Mappings, in combination with Custom Prompts, allow you to map contact or appointment data to prerecorded phrases in order to create seamless, customized voice messages.

This can be best explained with a simple example. Let's say a healthcare practice has three providers: Dr. Sorenson, Dr. Richardson, and Dr. Taylor. The practice has an EMR that assigns a numeric value to each Provider for scheduling purposes: Dr. Sorenson = 1, Dr. Richardson =2, and Dr. Taylor=3. Further, the practice has two Locations: Poulsbo and Bainbridge Island (Poulsbo=1 and Bainbridge Island=2).

The next step is to record the five phrases above using either a telephone or a microphone connected to a computer.

Finally a Message Template is created that adds these Variables to a prerecorded message. The resulting voice reminders include the appointment location and the name of the doctor, customized for each appointment.

Data Mappings also allow you to map Contact or Appointment data to text for use by InphoniteVoice's Text-to-Speech engine.

Click on "Data Mappings and Custom Prompts," for a Wiki article with further information on this topic.

Next Week's InphoniteVoice Feature: Outbound Rule Chaining.