InphoniteVoice Feature of the Week

Click to Call can be used to voice-enable a software application. For example, adding Click to Call to a CRM would make it possible for a user to contact a customer simply by clicking on the customer's phone number. InphoniteVoice would initiate a call to the user's phone, connect that call to a second line, and then dial the customer's number on the second line. From a technical perspective, Click to Call functions much like a conference call, but the process is seamless for both the user and the customer.

Implementing InphoniteVoice's Click to Call functionality does involve coding in a language that can call web services, such as C#.

Click on "Click to Call," for a related Wiki article written for website developers regarding this IVR functionality.

Next Week's InphoniteVoice Feature: Report Subscriptions.