InphoniteVoice Feature of the Week

Outbound Rules allow you to determine the parameters of message delivery via InphoniteVoice, including:

• What - The content of the message being delivered
• Who - The recipient of the message
• When - The window of time when messages may be delivered
• Where - The method used to deliver the message - phone, email, SMS text or Twitter.

Many of our clients send appointment reminders one or two days in advance. Most, however, prefer not to send messages over the weekend. This can be handled easily using multiple Outbound Rules.

For example, let's say you schedule appointments Monday through Friday, your preference is for your customers to receive appointment reminders two days in advance, but you don't want to send appointments reminder calls on Saturday or Sunday. In this scenario, you would create one Outbound Rule for appointments on Wednesday, Thursday, and Friday that would call two days in advance. For appointments on Mondays and Tuesdays, you would create a second Outbound Rule that would call four days in advance (on Thursdays and Fridays, respectively).

Click on Weekend Rules for a related Wiki article regarding this IVR functionality.

Next Week's InphoniteVoice Feature: Using Custom Fields.