InphoniteVoice Feature of the Week
A key feature of InphoniteVoice is its ability to import data from
outside sources. Usually, the source of customer and appointment
data is some type of scheduling software. You may also create a
comma-delimited (CSV) file to import data by using a tool like MS
Excel.
For regular, daily appointment calls, the InphoniteVoice Admin tool
can be configured to automate the data import process. An Inphonite
Technical Support Engineer will implement this for you during
product installation.
On occasion, you may need to deliver emergency notifications or
other special messages not included in your daily import. Examples
include:
- Notifications to staff that the office is closed due to extreme
weather
- Notifications to patients of the availability of flu
vaccines
Mass notifications like these can be accomplished by importing a
CSV file containing customer name and contact information via the
Import/Export node on the InphoniteVoice tree. Each time an import
is executed automatically, a unique log file is created.
Click on Data Import
for a related Wiki article regarding this IVR
functionality.
Next Week's InphoniteVoice
Feature: Data Export
