Before you say, "What, you couldn't transfer calls with
InphoniteVoice before?" Let me explain. Before the latest update
you could do transfers using the old flash hook method or, for VoIP
implementations, we would do blind transfers by sending a SIP REFER
command. But what if your phone lines don't support flash hook
transfers, or perhaps your VoIP provider doesn't support the REFER
command? Before the update you were out of luck. But now you can do
transfers regardless of your phone line's capabilities. The way the
new transfer method works is more like a conference call. The
system automatically places a call on one of the lines reserved for
transfer and then connects the calls together. The only
disadvantage of this method is that you must have extra lines
available for the transfer capability. To configure this new
feature:
- Open the InphoniteVoice Administrator Client and bring up the
channel configuration:
- For each channel that you want be reserved for transfer
capability, change the call direction to
TransferOrConference.
- Change the Transfer Method property to
Conference.
- After you have restarted the Inphonite Interface Service, you
can monitor the status of the channels and verify your
configuration by bringing up the Interface Monitor:
As you can see, "Conference" transfers are easy to set up, and best
of all it works with any phone line or VoIP provider.
