How does InphoniteVoice get our appointment information?

InphoniteVoice can attain information from your host system a couple different ways.

• Generate a report (file) containing all appointment information needed from your scheduling system -- InphoniteVoice would then import the data from that file automatically.
• A direct database connection (e.g. ODBC, OLEDB, or connection string) -- using this method, no file export is required and the import is completely automated.

How does InphoniteVoice know who to call/when to call?

Your Implementation tech will help you configure InphoniteVoice rules to determine who to contact, at what time, with what method, and with what message.

Are you compatible with my PMS/EMR?

Yes. InphoniteVoice has a flexible import/export module which allows us to quickly and easily integrate with virtually any environment. We have successfully integrated 100% of our customers' PMS/EMR systems with InphoniteVoice.

How Much Does it Cost?

If you purchase the InphoniteVoice on-premise solution, the cost may include hardware and software and largely depends upon the package purchased and your current computer set up. If you sign up for our hosted solution, the initial set up cost is nominal. Credits are purchased in bundles and are used only when successful messages are sent. Inphonite also offers additional Professional Services, Custom Programming and technical support which are optional at time of purchase. A sales representative will go over these with you.

How do customers feel about getting automated reminder calls?

We recommend advising your customers that they will receive an automated message. We find that customers aware that they will get such messages are served well by them.

How does it know if it's a live person or voicemail?

InphoniteVoice uses an industry standard method for determining if it's a live person or answering machine and custom programming to increase the accuracy even further.

What happens with busy signals and no answer responses?

InphoniteVoice can be configured in any number of different ways on how busy/no answers are supposed to be handled. We can retry the number, try a different number, use a different delivery method, and/or play different messages accordingly.

How do you create messages and how does it know what message to send out?

There is an easy-to-use Message Creation Wizard which assists in creating messages. Additionally, your implementation technician will assist you in creating your initial messages. Finally, rules ensure the proper message is sent to each person.

Who records the message?

You can record the message yourself using a microphone, or our Professional Services team can provide a high quality recording for you. InphoniteVoice also utilizes text-to-speech technology in multiple languages so you may simply type into the program what you would like the message to say and it will do so. No need to record at all.

How do the messages/calls sound?

Your voice will sound the best and be the most familiar to your customers. Let us give you a demo so you can hear our text to speech or human voice yourself.

What type of support comes with my purchase and how much does it cost?

60 days of support come standard with any product. Additional support can thereafter be renewed. Cost is dependent upon version.

Which wireless carriers do you support?

We support making calls and sending text to all wireless carriers. For reliable text messaging delivery we have several supported SMS services that we work with. Optional text-to-email functionality can be used to send text messages as well.

What type of training comes with it?

We offer a basic training that will get you up and running. More advanced trainings are available at an additional cost.

How long does it take to be up and running after I purchase the software?

We strive to meet your deadlines. On average, implementation and training take two days.

Can a customer Opt-Out for reminder calls?

Patients can be imported with a flag specifying that they do not want to be called or phone numbers can be added to a global do not call list, so that patients who do not wish to receive messages will not.

Can we use it for other types of messages besides reminders?

InphoniteVoice is both and inbound and outbound calling system. Many customers use it for things such as birthday greetings, marketing messages, private lab results, home delivery, missed appointment messages and recalls in addition to reminder calls.

What Hardware / Software requirements are necessary to run InphoniteVoice?

The system requirements vary based on the specific system. The basic minimum requirements are 2 GB of RAM, Windows XP or greater, Dual-core 2.0 GHz or faster processor, and about 20 GB of hard drive space.

Can it send out reminders in a language other than English?

Text-to-speech engines are available in almost any language or you may record in any language.

What phone number do patients see on their caller ID?

For on-premise solutions they will see whatever the phone number is for the line being used by InphoniteVoice. For our SaaS solution, a number can be specified that is already being used for your practice, so that contacts being called will see a number they recognize.

Does InphoniteVoice work with VoIP Systems? If so, which ones?

Yes, InphoniteVoice can utilize your existing VoIP system for sending out voice calls. The program connects to your VoIP system the same way a softphone would, so if your system will allow a softphone to connect and send calls, InphoniteVoice can integrate with it.