What is involved in installation?
ReminderPro and LabRetriever both require experience installing an add-on board such as a modem or sound card. With assistance from our technical staff, you (or your technical consultant) can install and configure the hardware and software in about two hours.
Both ReminderPro and LabRetriever can also be purchased as a complete system, pre-installed and configured on a new Dell PC and ready to connect right out of the box. You hook up these systems to your phone lines and start entering data right away.
How is my data protected and archived?
None of our systems that interface to your management software "write back" to your software, so your existing data remains untouched. With the exception of our ActiveX controls, we do not make registry entries, so there is also no possibility of a corrupted registry. Once ReminderPro is setup and working properly, we recommend that you backup the entire ReminderPro program directory to the server or another safe location as a safeguard against power surges or hardware failure. Regular, ongoing backups are not normally necessary.
LabRetriever has a complete automatic archival process built-in. We recommend backing up the complete LabRetriever directory structure as part of your normal backup process.
Can your systems handle multiple languages?
ReminderPro includes pre-recorded prompts in English and Spanish, and can handle an unlimited number of languages. Other languages may be recorded by the user. Inphonite can provide professional translation and recording services for a fee.
LabRetriever allows you to record messages and prompts in any language you desire.
What if I need to access your products from another location (remote connection)?
Many users utilize remote access software to remotely access their system. Remote access software is available from most computer software vendors. In addition, if you have Internet access on the computer where ReminderPro is installed, Inphonite can also perform remote diagnostics and file updates for you.
What type of phone system or line do I need for ReminderPro or LabRetriever?
On a telephony board, each port that you intend to utilize requires a standard RJ-11 connection (such as that used by a fax, modem, or credit card machine). If you are connecting ReminderPro to a PBX phone system, check with your phone vendor to ensure there is an analog connection between the PBX switch and the extension. Also, confirm that standard phone equipment, such as a fax machine or modem, can be connected to this line. If you have a multi-line system, check with your phone vendor to verify you can connect devices that require single analog lines, such as a fax or modem.
If we are based in a city with multiple area codes and 10-digit dialing, can ReminderPro handle long distance calling?
ReminderPro includes a metro calling feature that supports virtually any combination of local and long distance dialing scenarios. Using this feature, you can set ReminderPro to automatically recognize and correctly dial phone numbers as local, 10-digit, or long distance.
Can I integrate my scheduling or management software with ReminderPro?
Yes, we currently integrate with most current database, scheduling, and practice management software. The initial implementation of ReminderPro includes one Custom Import Program at no additional charge. For more information regarding data import, please browse our Integration page or contact us directly.
Is on-site installation and training available on all your products?
Yes. You can purchase on-site installation and training services available from Inphonite or through our network of authorized Channel Partners.
Do I need a microphone to record messages in my own voice?
Yes, in some cases. For ReminderPro DX, we provide a headset with the software for recording and playing back messages. With ReminderPro 2.x and 2008, however, all recording and playback for our inbound and outbound telephony systems is accomplished simply by dialing into the systems using your existing office telephone equipment. The voice board assures you of crystal-clear voice quality every time..
Can ReminderPro and LabRetriever be installed on a network?
ReminderPro and LabRetriever are fully networkable. However, voice hardware and software should not be installed on your network server. We recommend that you install ReminderPro and the PIKA or Dialogic telephony board on a computer running Windows XP Professional.