Posts in Customer Satisfaction
To Survey or Not - Do you have the bandwidth to care?

Have you been using patient satisfaction surveys? Having been on both sides of the process, it’s understandable why you wouldn’t. It seems like patients themselves don’t care about the survey, and if they do, the limited data may skew the results. I think all of us at one point in time or another have breezed through a survey, selecting answers without reading, simply to “get it over with,” and that’s what we want to avoid.

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