Posts in inphoniteVoice 2012
Top 11 New Features in InphoniteVoice 2012 - #4 Speech Recognition

Speech Recognition: In computer science, Speech Recognition is the translation of spoken words into text. Some speech recognition systems require you to “train” your system to recognize what is being said. Speech recognition is being used more frequently in every industry, including healthcare due to the need for meeting Meaningful Use requirements.

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Top 11 New Features in InphoniteVoice 2012 - #6 New Email Features with Free Delivery

InphoniteVoice and even our previous product, ReminderPro, have always been able to send email messages. InphoniteVoice 2010 introduced the ability to deliver enhanced email messages that included link-backs that allow clients to confirm or cancel appointments and download ICS/iCalendar information. Those features however, required you to have a public facing implementation of InphoniteVoice installed and configured on your network as well as an SMTP server to deliver those messages. This was a technical challenge for many of our customers, so many of these features were unable to be utilized.

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Top 11 New Features in InphoniteVoice 2012 - #7 Holiday Exception Handling

InphoniteVoice 2010 has an advanced rules engine that allows users to customize exactly when they want their appointment reminder calls to be delivered. Rules can be created to handle complex business problems, such as the ability to have appointment reminders sent 2 days in advance Monday through Thursday and 4 day in advance on Thursday and Friday (thus avoiding calling clients on the weekend.)

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Top 11 New Features in InphoniteVoice 2012 - #8 VoIP Enhancements and Increased Operating System Support for PIKA Hardware

InphoniteVoice 2012.

As more and more companies realize the cost savings of implementing Voice over IP, it is becoming increasingly common to leverage these infrastructures by utilizing InphoniteVoice’s VoIP features. InphoniteVoice 2012 adds a new VoIP/SIP stack from PIKA that has several key enhancements:

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Top 11 New Features in InphoniteVoice 2012 - #9 Patient Portal

InphoniteVoice 2010 R2 added the ability for your clients to call into the InphoniteVoice system and confidentially retrieve lab results or other personal information.  InphoniteVoice 2012 takes this a step further by allowing your clients to access the same information via the internet. Coupling this with InphoniteVoice's strong outbound notification capability, you can quickly create a scenario where you send an email or text message notifying your clients of a new lab result, and include a link to your portal where they can then confidentially pick it up.

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Top 11 New Features in InphoniteVoice 2012 - #10 Text-to-Speech Improvements

Text-to-speech is a necessary component of any dynamic telephone-based application. A quality text-to-speech engine allows you to quickly build dynamic and interactive voice response applications. A poor quality text-to-speech engine can be difficult to understand, which will require you to record more of the speech elements in order for the message to be delivered effectively. In InphoniteVoice 2010, we shipped the product with one text-to-speech engine, US English. While this text-to-speech engine worked well for many of our customers, there was a lot of room for improvement.

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