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10 Questions to Ask When Evaluating an Appointment Reminder System

It is a big decision to choose automated messaging after you have been making manual reminder calls for years. There are many things that factor into choosing the most efficient and most cost effective appointment reminder system for you and your company.

We have created a comprehensive list of 10 questions that should be asked and addressed when making the jump from manual to automatic call reminders.  From deciding if you want to have an onsite solution, or something hosted online, to all the different ways people receive messages today and how that can impact your bottom line, our whitepaper has you covered. We have even included several Bonus Questions to ask potential service providers.

Here’s a sneak peek:

-There are situations where you may want to send one standard message to many unrelated customers.  In most situations, however, an automated call is more likely to receive a positive customer response when it includes information that is personalized to that customer. A personalized message often includes a kind and thoughtful greeting that includes an introduction and the customer’s first name as well as …

-If you are sending phone calls, it is important to know what is considered a completed call, and how long a call can be for the cost quoted. For instance, if you are paying…

-Customers often ask what will happen if they use the phone method and cannot reach someone on the first try. Most automated messaging systems…

-Every single EHR and automated messaging system should have…

-The goal here is to make things easier for your employees while saving you money and time.

-These should be sorted in the way that best works for you. Generally, your results should also include either the name…

-Some companies include individual charges for each of these items, or in fact, any change to your messages, so it is extremely important to…

-An automated appointment reminder system is dependent upon its source of appointment and customer data. These systems will usually have an export or print-to-file function that will create a data file in a format that can be imported into an appointment reminder system. Alternatively….

As you will find out, the flexibility of your appointment reminder system to handle multiple kinds of messages will greatly increase its value to your business. It lowers your no-show rate, increases your revenue, and saves time. To read more about the questions you should ask yourself and possible providers when shopping for an automatic call reminder system, check out our free whitepaper