Posts tagged Appointment Reminders
The Patient Experience

The patient experience is ever-changing in the healthcare world. Advances in technology, paired with the rising costs of healthcare, are changing the expectations of what patient care should be. The patient experience has been defined by the Beryl Institute as, “The sum of all interactions, shaped by an organization’s culture, that influence patient perceptions across the continuum of care.”

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Saving Money with Automated Appointment Reminders

As our clients continue to examine their options for increased efficiency and saving money in 2016, we thought it was important to take a deeper look at appointment reminders.  To find out more we went to our Partners at Inphonite, who are experts in the field of automated appointment reminders to help us truly show how automated messaging can help you. 

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More Thoughts on Superior Customer Service

Perhaps I should have titled this post, "Everything I Needed to Know about Customer Service I Learned from My Endodontist." Yes, I had a root canal (endodontic therapy) last Friday, just in time for the holiday weekend. I hope I never have to have another root canal.  But if I do, I know who I will ask to perform the procedure, Dr. Daniel Funk.

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