Posts tagged Customer Service
Everyday Lessons in Customer Service

We all know that customer service makes a business. It determines whether or not you capture a client base, whether you keep that client base and whether they are satisfied enough to recommend your business elsewhere.  We have written before about how important it is to make connections with people. Now we’ll discuss how the best customer service helps make those connections.

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Superior Customer Service: In-N-Out Burger

I recently went to In-N-Out to try their not-so-secret menu (the secret menu items print out by name on your receipt). I was already familiar with the secret menu. I doubted, however, whether they would get my order right. So I requested a Double-Double with extra grilled onions, Animal-style fries and a Neapolitan shake. Not only did they get it right, but they even offered me the shake before the rest of the meal.

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Back to the Future in Customer Service

Do you remember the first "Back to the Future" where Marty finds himself in 1950's America? "Mr. Sandman" is playing in the background. A car drives up to a service station and men come running out wiping down the windows, pumping gas, and providing exceptional customer service. I sometimes feel like customer service is seen as a thing of the past these days.

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Learn from Vienna Public Transport and Streamline your Customer Communications

I lived in Vienna, Austria for about 12 months in the late 70s. I loved it! Vienna offered history, art, music, theater, architecture, and great food. Whether I went to see Nureyev dance in Swan Lake at the Vienna Opera House or to watch Bernstein conduct the Vienna Philharmonic, I got there using Vienna Public Transport.

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More Thoughts on Superior Customer Service

Perhaps I should have titled this post, "Everything I Needed to Know about Customer Service I Learned from My Endodontist." Yes, I had a root canal (endodontic therapy) last Friday, just in time for the holiday weekend. I hope I never have to have another root canal.  But if I do, I know who I will ask to perform the procedure, Dr. Daniel Funk.

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