Posts tagged IVR
Telephony 101: Auto Attendant

A common misconception is that an Auto Attendantis a very simple kind of inbound Interactive Voice Response(IVR). Alison Smith notes in her article 15 Commandments of IVR that "IVR" seems to be a catch-all term which applies to a device which automatically transfers the caller to an extension without the intervention of an operator - this is actually an "Auto Attendant". IVR is much more than this. Let's look a little deeper into the real meaning of each term.

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