Software as a Service, or SaaS as it’s commonly called, is a web based software solution. It is becoming a widespread substitute for On Premises software. But what is SaaS really? Can you trust it? What are the benefits of using SaaS over On-Premises for appointment reminders, such as InphoniteVoice? Read on, and all three of these questions will be answered.Read More
As of February 1, 2015, when you log into voice.inphonite.com you will see an entirely new layout of all your favorite features. Don’t worry! If you’re not up for change, you can still use the old version if you’re more comfortable doing so. We will keep the legacy version available through March—we want to give you time to become accustomed to the new version.Read More
Speech Recognition: In computer science, Speech Recognition is the translation of spoken words into text. Some speech recognition systems require you to “train” your system to recognize what is being said. Speech recognition is being used more frequently in every industry, including healthcare due to the need for meeting Meaningful Use requirements.Read More
InphoniteVoice and even our previous product, ReminderPro, have always been able to send email messages. InphoniteVoice 2010 introduced the ability to deliver enhanced email messages that included link-backs that allow clients to confirm or cancel appointments and download ICS/iCalendar information. Those features however, required you to have a public facing implementation of InphoniteVoice installed and configured on your network as well as an SMTP server to deliver those messages. This was a technical challenge for many of our customers, so many of these features were unable to be utilized.Read More
The user interface in InphoniteVoice 2012 has undergone extensive improvements and updatesRead More
Holidays can sometimes pose a problem when you're using an automated reminder system. Do you have to change the number of days to call ahead of your appointments in order to accommodate for the holiday? And then remember to change it back after the holiday? If you have had to do this in the past, I have some good news for you.Read More
InphoniteVoice allows the sharing of message templates, prompts, rules, data mappings, contact groups, and report subscriptions among InphoniteVoice accounts by exporting the item you wish to share and then importing it to a different account or to a different computer.Read More
The InphoniteVoice Inbox displays a list of voice messages left by recipients of an outbound voice message as well as automated recordings generated from SIT tones (Operator Intercepts).Read More
Do you remember the first "Back to the Future" where Marty finds himself in 1950's America? "Mr. Sandman" is playing in the background. A car drives up to a service station and men come running out wiping down the windows, pumping gas, and providing exceptional customer service. I sometimes feel like customer service is seen as a thing of the past these days.Read More
InphoniteVoice provides an excellent troubleshooting tool. Record Initial Connection allows you to record an outbound telephone call from the initial dial tone, through playing the touch tones (DTMF) of the dialing string, to the connection of the phone call. This recording is saved as an audio (.wav) file.Read More
Custom Prompts are the spoken phrases you record in InphoniteVoice. These phrases are the vocal building blocks you use to create Messages.
I spent some time redesigning the look and feel of the user interface. The color selected is a bit special. I can't tell you why yet, but it is special - really.