Posts tagged InphoniteVoice
Important Notification - Upgrade Coming Soon!

As of February 1, 2015, when you log into voice.inphonite.com you will see an entirely new layout of all your favorite features. Don’t worry! If you’re not up for change, you can still use the old version if you’re more comfortable doing so. We will keep the legacy version available through March—we want to give you time to become accustomed to the new version.

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Top 11 New Features in InphoniteVoice 2012 - #4 Speech Recognition

Speech Recognition: In computer science, Speech Recognition is the translation of spoken words into text. Some speech recognition systems require you to “train” your system to recognize what is being said. Speech recognition is being used more frequently in every industry, including healthcare due to the need for meeting Meaningful Use requirements.

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Top 11 New Features in InphoniteVoice 2012 - #6 New Email Features with Free Delivery

InphoniteVoice and even our previous product, ReminderPro, have always been able to send email messages. InphoniteVoice 2010 introduced the ability to deliver enhanced email messages that included link-backs that allow clients to confirm or cancel appointments and download ICS/iCalendar information. Those features however, required you to have a public facing implementation of InphoniteVoice installed and configured on your network as well as an SMTP server to deliver those messages. This was a technical challenge for many of our customers, so many of these features were unable to be utilized.

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Holiday Handling with InphoniteVoice

Holidays can sometimes pose a problem when you're using an automated reminder system. Do you have to change the number of days to call ahead of your appointments in order to accommodate for the holiday? And then remember to change it back after the holiday? If you have had to do this in the past, I have some good news for you.

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Back to the Future in Customer Service

Do you remember the first "Back to the Future" where Marty finds himself in 1950's America? "Mr. Sandman" is playing in the background. A car drives up to a service station and men come running out wiping down the windows, pumping gas, and providing exceptional customer service. I sometimes feel like customer service is seen as a thing of the past these days.

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InphoniteVoice Feature of the Week: Record Initial Connection

InphoniteVoice provides an excellent troubleshooting tool. Record Initial Connection allows you to record an outbound telephone call from the initial dial tone, through playing the touch tones (DTMF) of the dialing string, to the connection of the phone call. This recording is saved as an audio (.wav) file.

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New Feature: Test Message

A new feature to was added to inphoniteNotify - the ability to test a message. If you look at the Message tab, under "Actions", you should now see "Test Message..." When you select this link it will prompt you to fill out the data dialog. Once you hit save the message will be sent. As an added bonus the data you put into the data dialog will be remembered the next time you want to send the message. Give it a try!

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