Posts tagged Rule Exceptions
Holiday Handling with InphoniteVoice

Holidays can sometimes pose a problem when you're using an automated reminder system. Do you have to change the number of days to call ahead of your appointments in order to accommodate for the holiday? And then remember to change it back after the holiday? If you have had to do this in the past, I have some good news for you.

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Top 11 New Features in InphoniteVoice 2012 - #7 Holiday Exception Handling

InphoniteVoice 2010 has an advanced rules engine that allows users to customize exactly when they want their appointment reminder calls to be delivered. Rules can be created to handle complex business problems, such as the ability to have appointment reminders sent 2 days in advance Monday through Thursday and 4 day in advance on Thursday and Friday (thus avoiding calling clients on the weekend.)

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