Posts in InphoniteVoice
The 12 Days of InphoniteVoice

On my 1st day with Inphonite, my staff said to me, “We were trained and it's integrated completely.”

We make set up a snap by setting automatic or manual integration to smoothly send your messages. Then we take time to personally train each and every customer until they are satisfied and confident working with Inphonite and InphoniteVoice.

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Top 11 New Features in InphoniteVoice 2012 - #4 Speech Recognition

Speech Recognition: In computer science, Speech Recognition is the translation of spoken words into text. Some speech recognition systems require you to “train” your system to recognize what is being said. Speech recognition is being used more frequently in every industry, including healthcare due to the need for meeting Meaningful Use requirements.

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Top 11 New Features in InphoniteVoice 2012 - #6 New Email Features with Free Delivery

InphoniteVoice and even our previous product, ReminderPro, have always been able to send email messages. InphoniteVoice 2010 introduced the ability to deliver enhanced email messages that included link-backs that allow clients to confirm or cancel appointments and download ICS/iCalendar information. Those features however, required you to have a public facing implementation of InphoniteVoice installed and configured on your network as well as an SMTP server to deliver those messages. This was a technical challenge for many of our customers, so many of these features were unable to be utilized.

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Holiday Handling with InphoniteVoice

Holidays can sometimes pose a problem when you're using an automated reminder system. Do you have to change the number of days to call ahead of your appointments in order to accommodate for the holiday? And then remember to change it back after the holiday? If you have had to do this in the past, I have some good news for you.

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Top 11 New Features in InphoniteVoice 2012 - #8 VoIP Enhancements and Increased Operating System Support for PIKA Hardware

InphoniteVoice 2012.

As more and more companies realize the cost savings of implementing Voice over IP, it is becoming increasingly common to leverage these infrastructures by utilizing InphoniteVoice’s VoIP features. InphoniteVoice 2012 adds a new VoIP/SIP stack from PIKA that has several key enhancements:

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Top 11 New Features in InphoniteVoice 2012 - #9 Patient Portal

InphoniteVoice 2010 R2 added the ability for your clients to call into the InphoniteVoice system and confidentially retrieve lab results or other personal information.  InphoniteVoice 2012 takes this a step further by allowing your clients to access the same information via the internet. Coupling this with InphoniteVoice's strong outbound notification capability, you can quickly create a scenario where you send an email or text message notifying your clients of a new lab result, and include a link to your portal where they can then confidentially pick it up.

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Top 11 New Features in InphoniteVoice 2012 - #10 Text-to-Speech Improvements

Text-to-speech is a necessary component of any dynamic telephone-based application. A quality text-to-speech engine allows you to quickly build dynamic and interactive voice response applications. A poor quality text-to-speech engine can be difficult to understand, which will require you to record more of the speech elements in order for the message to be delivered effectively. In InphoniteVoice 2010, we shipped the product with one text-to-speech engine, US English. While this text-to-speech engine worked well for many of our customers, there was a lot of room for improvement.

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Value of Hosting an Emergency Notification System in the Cloud

A Port Townsend, WA middle school recently faced a sudden closure due to a blown transformer. As a result of the lack of power, the school district's phone tree online notification system failed to deliver phone message alerts. Further, the backup system at the central office also failed. To the best of my knowledge, no one was harmed.

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Back to the Future in Customer Service

Do you remember the first "Back to the Future" where Marty finds himself in 1950's America? "Mr. Sandman" is playing in the background. A car drives up to a service station and men come running out wiping down the windows, pumping gas, and providing exceptional customer service. I sometimes feel like customer service is seen as a thing of the past these days.

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