A common misconception is that an Auto Attendantis a very simple kind of inbound Interactive Voice Response(IVR). Alison Smith notes in her article 15 Commandments of IVR that "IVR" seems to be a catch-all term which applies to a device which automatically transfers the caller to an extension without the intervention of an operator - this is actually an "Auto Attendant". IVR is much more than this. Let's look a little deeper into the real meaning of each term.Read More
InphoniteVoice provides an excellent troubleshooting tool. Record Initial Connection allows you to record an outbound telephone call from the initial dial tone, through playing the touch tones (DTMF) of the dialing string, to the connection of the phone call. This recording is saved as an audio (.wav) file.Read More
Custom Prompts are the spoken phrases you record in InphoniteVoice. These phrases are the vocal building blocks you use to create Messages.
I lived in Vienna, Austria for about 12 months in the late 70s. I loved it! Vienna offered history, art, music, theater, architecture, and great food. Whether I went to see Nureyev dance in Swan Lake at the Vienna Opera House or to watch Bernstein conduct the Vienna Philharmonic, I got there using Vienna Public Transport.Read More
Now you can share your account with another user! To do so switch to the configuration tab. To add an authorized user to your account, simply select 'Add New Authorized User' in the Authorized Accounts box. You can add a user with one of two roles - Administrator or Reviewer. A reviewer can only view - they cannot save or modify any data. An Administrator has full rights to the account. Here is what the new Add Authorized Users looks like:Read More
I spent some time redesigning the look and feel of the user interface. The color selected is a bit special. I can't tell you why yet, but it is special - really.