Posts in InphoniteVoice
Telephony 101: Auto Attendant

A common misconception is that an Auto Attendantis a very simple kind of inbound Interactive Voice Response(IVR). Alison Smith notes in her article 15 Commandments of IVR that "IVR" seems to be a catch-all term which applies to a device which automatically transfers the caller to an extension without the intervention of an operator - this is actually an "Auto Attendant". IVR is much more than this. Let's look a little deeper into the real meaning of each term.

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Learn from Vienna Public Transport and Streamline your Customer Communications

I lived in Vienna, Austria for about 12 months in the late 70s. I loved it! Vienna offered history, art, music, theater, architecture, and great food. Whether I went to see Nureyev dance in Swan Lake at the Vienna Opera House or to watch Bernstein conduct the Vienna Philharmonic, I got there using Vienna Public Transport.

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New Feature: Sharing Accounts with Authorized Users

Now you can share your account with another user! To do so switch to the configuration tab. To add an authorized user to your account, simply select 'Add New Authorized User' in the Authorized Accounts box. You can add a user with one of two roles - Administrator or Reviewer. A reviewer can only view - they cannot save or modify any data. An Administrator has full rights to the account. Here is what the new Add Authorized Users looks like:

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New Feature: Test Message

A new feature to was added to inphoniteNotify - the ability to test a message. If you look at the Message tab, under "Actions", you should now see "Test Message..." When you select this link it will prompt you to fill out the data dialog. Once you hit save the message will be sent. As an added bonus the data you put into the data dialog will be remembered the next time you want to send the message. Give it a try!

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