Technical Support

If you are currently an Art of Chat customer and are in need of technical support, please take a look at our Customer Service Portal where you can quickly find answers to many of your product questions or enter a support case. You can also find several how-to videos on our YouTube channel. Click here to view our Support Policy.

Please Note:

  • ALL REQUESTS received between 9:00 AM and 6:00 PM EST (7:00 AM and 4:00 PM MST), Monday through Friday, will be contacted within 24 hours.
  • Cases entered will be contacted in the order in which they are received.
  • Elite & Premium support customers will be placed at the head of the queue and attended to by the next available top-tier Support Engineer.

Benefits included with Elite Support

  • Guaranteed 4-hour support response time
  • Priority queue placement
  • Top tier engineer
  • Free professional voice recordings
  • Free custom designed reports

Starter

$12.50/month

Deluxe

$33.75/month

Ultimate

$100/month

Contact Support

Phone

800-350-7693 (US and Canada only)
520-797-1844 (Worldwide)

Hours of Operation

Mon-Fri:
7:00 AM – 4:00 PM (MST)
9:00 AM – 6:00 PM (EST)

Sat-Sun: Closed

Closed on:

New Year’s Day
Martin Luther King Day
Memorial Day
Independence Day (Observed)
Labor Day
Thanksgiving Day
Christmas Day

Email us

    Open Ticket in Portal?

    Case Number