Inphonite Releases Customer Service Updates to InphoniteVoice

Art of Site

Over this past weekend Inphonite released several Customer Service minded updates for their hosted appointment reminder system, InphoniteVoice SaaS.

Features included:

  • Elite level technical support for customers on Bundles
  • Automated reminders for customers to run their import program, if they chose the manual set-up
  • Automated notifications if an import fails or only imports a portion or expected data
  • Appointment Tracker to allow Inphonite Technical Support a quick snapshot view of current health of all InphoniteVoice customer services
  • Redesigned Queue Manager to improve email and text processing
  • Various bug fixes

 The Inphonite Support team is very enthusiastic about these latest features which will enable them to better assist customers by recognizing an issue before it becomes a problem. Any time a customer’s InphoniteVoice messages aren’t going out, Inphonite realizes that is lost revenue for customers, because it increases no shows immediately and drastically. The goal is for that to occur 0% of the time. These features will help the Support team be even better than they already are when handling Customer Service issues. 

Another successful year has been made memorable by engaging customers such as you! Upon logging in to Art of Chat you will be greeted by the choice between a $5 Amazon, Apple, or Starbucks gift card. Please accept this gesture of our gratitude for your continued support.

Thank you so much. We wish you great success in the New Year.

Best Wishes,

The Inphonite Team