This is another great update coming at you from Art of Chat!
New Reports & SFTP Export:
Featuring two new data sources for the Report Designer!
- Audit Log Track user log activity.
- Conversations View all conversational activity between customers and staff
- Export SFTP Account holders can save directly to their outbox
SecureChat:
New & Exciting feature providing ability to communicate in secure, HIPAA-compliant manner!
- Customers chat securely!
- Choose to include buttons when sending Reminder messages via TextCards or Text messages
- Automatic notification to the customer of unviewed/pending messages
- Custom settings available
Chat Improvements:
- Side panel displays Contact details
- Chat Heads appear next to chat bubble to identify the speaker
- Send JPG, PNG & GIF images with paperclip attachment icon
- Toggle to SecureChat with simple Lock button!
- New icons on chat bubble to let you know if a message was viewed
- Easier access to Templates
- Editable templates with expanded view
- Ability to create your own Global (for your team) or Private (for you) Templates
Recent Updates Pane:
- Panel showing all the recent updates
- Request a Feature button
Thanks for this amazing update! We couldn’t have done it without our amazing development team. We tip our hats to you!