Art of Chat Update 02/04/2023

Art of Site

This is another great update coming at you from Art of Chat! 


New Reports & SFTP Export:

Featuring two new data sources for the Report Designer!

  • Audit Log Track user log activity.
  • Conversations View all conversational activity between customers and staff 
  • Export SFTP Account holders can save directly to their outbox



New & Exciting feature providing ability to communicate in secure, HIPAA-compliant manner! 

  • Customers chat securely!
  • Choose to include buttons when sending Reminder messages via TextCards or Text messages
  • Automatic notification to the customer of unviewed/pending messages
  • Custom settings available


Secure chat

Chat Improvements:

  • Side panel displays Contact details
  • Chat Heads appear next to chat bubble to identify the speaker
  • Send JPG, PNG & GIF images with paperclip attachment icon
  • Toggle to SecureChat with simple Lock button!
  • New icons on chat bubble to let you know if a message was viewed
  • Easier access to Templates
  • Editable templates with expanded view
  • Ability to create your own Global (for your team) or Private (for you) Templates


Recent Updates Pane:

  • Panel showing all the recent updates
  • Request a Feature button

Thanks for this amazing update! We couldn’t have done it without our amazing development team. We tip our hats to you! 

Another successful year has been made memorable by engaging customers such as you! Upon logging in to Art of Chat you will be greeted by the choice between a $5 Amazon, Apple, or Starbucks gift card. Please accept this gesture of our gratitude for your continued support.

Thank you so much. We wish you great success in the New Year.

Best Wishes,

The Inphonite Team