Art of Chat Update 02/04/2023


This is another great update coming at you from Art of Chat! 


New Reports & SFTP Export:

Featuring two new data sources for the Report Designer!

  • Audit Log Track user log activity.
  • Conversations View all conversational activity between customers and staff 
  • Export SFTP Account holders can save directly to their outbox



New & Exciting feature providing ability to communicate in secure, HIPAA-compliant manner! 

  • Customers chat securely!
  • Choose to include buttons when sending Reminder messages via TextCards or Text messages
  • Automatic notification to the customer of unviewed/pending messages
  • Custom settings available


Secure chat

Chat Improvements:

  • Side panel displays Contact details
  • Chat Heads appear next to chat bubble to identify the speaker
  • Send JPG, PNG & GIF images with paperclip attachment icon
  • Toggle to SecureChat with simple Lock button!
  • New icons on chat bubble to let you know if a message was viewed
  • Easier access to Templates
  • Editable templates with expanded view
  • Ability to create your own Global (for your team) or Private (for you) Templates


Recent Updates Pane:

  • Panel showing all the recent updates
  • Request a Feature button

Thanks for this amazing update! We couldn’t have done it without our amazing development team. We tip our hats to you!