Art of Chat Update 11/26/2022

by | Nov 26, 2022

As of November 26th, Art of Chat pushed out yet ANOTHER update to your beloved messaging product. Our Engineers have worked endless hours ensuring AoC has your much requested features. Check them out below:

Access us on Mobile! Simply go to artof.chat in your favorite browser. Key features of using the mobile version are: 

  • Installable as a Progressive Web App with full screen support
  • Notification Center
  • Chat with image viewing support
  • Run quick reports or select a report from any report subscription
  • Download report archives
  • Schedule view with filters to locate specific contacts
  • Queue Viewer
  • Ability to Send Instant Messages
  • Dark Mode support
  • Native mobile notifications support
  • Option to display times in the Account’s time zone

Last but not least, AoC has built in support for iOS and Android reactions using Artificial Intelligence!

  • Thumbs up, heart, loved, or liked reactions will process as a Confirmed response
  • Thumbs down or disliked reaction will process as a Cancelled response
  • Angry or questioning reactions will process as an Operator Intercept (that way your practice has the opportunity to better understand the client’s intent)
  • Everything else will process as None