To Survey or Not - Do you have the bandwidth to care?

Have you been using patient satisfaction surveys? Having been on both sides of the process, it’s understandable why you wouldn’t. It seems like patients themselves don’t care about the survey, and if they do, the limited data may skew the results. I think all of us at one point in time or another have breezed through a survey, selecting answers without reading, simply to “get it over with,” and that’s what we want to avoid.

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Transparency of Hospital and Pharmacy Pricing

With healthcare costs under deep scrutiny by politicians and the general public, doctors need to pay attention to possible changing laws and regulations. Many patients have their own horror story about a surprise on their medical bill, either from a procedure their insurance didn’t cover or possibly just surprised at the price of a single cotton swab.

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Lauren Gramlich
Customer Spotlight: Upstate Community Medical

This quarter we are beginning our customer spotlight series with Upstate Community Medical. They have been providing patients in Syracuse, New York with OB/Gyn and Midwifery services for many years. I spoke with the Jennifer Ryan, the Practice Manager, and asked her a bit about the practice, herself, and what makes Upstate Community Medical Center unique.

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Getting Ready For Summer

It is that time of year again! Summer, the time most people look forward to. I can’t say I am particularly excited because I live in the desert but summertime still has it’s perks. Longer days, warm weather, and plenty of outdoor events. So I have thrown together some tips to help you make that most out of this magical time.

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Lauren Gramlich
Tips to Support Mental Health in the Workplace

As Mental Health Awareness Month comes to a close, we want to shine a spotlight on mental illness but specifically mental illness in the workplace and what employers can do to help educate their employees and assist those that may be struggling with their mental health.

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Top 5 Best and Worst Password Practices

You would think that creating a password today should be a simple practice but with the rise of hacking I have noticed that there are several good password practices that are being ignored, and other poor practices still being implemented. Keep reading to see our top 5 best and worst password practices.

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Ten Years of Inphonite

It’s hard to believe it’s been over ten years. We bought Inphonite, then called JulySoft, in the Summer of 2007. Signing on the dotted line was scary. Did we want to spend our savings? Could we do it? Would we succeed? Ten years later and our employees, customers and partners are part of our large and extended family.

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Benefiting From Nature

Nature, the great outdoors, it’s all around us. While it often goes unnoticed or neglected, it is still there. What’s interesting is that nature, this essential part of our planet, can provide many benefits to our health but we often forget because we have become distracted by our routines and our busy lives. As a society, we have become inclined to spend much of our time with technology.

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The Patient Experience

The patient experience is ever-changing in the healthcare world. Advances in technology, paired with the rising costs of healthcare, are changing the expectations of what patient care should be. The patient experience has been defined by the Beryl Institute as, “The sum of all interactions, shaped by an organization’s culture, that influence patient perceptions across the continuum of care.”

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