The Dos and Don'ts of Appointment Reminders

A call reminder system is a great thing to have. It can save you time, help make you money while decreasing your no-shows and even help you market your company!

To help you get the most out of your call reminder system we have created a comprehensive list of Do’s and Don’ts for your appointment reminders. With these Do’s and Don’ts you will be able to maximize your call reminder system and ensure you get the most for your money. Below are the top 2 Do’s and Don’ts.

Do:

Cut your no-show.

Having an appointment reminder system is a great solution to reduce your no-shows. When automated messaging is used with best practices being followed, studies show that no-shows are reduced by as much as 50%.

Make sure your messages do not have too much personal information.

Make sure you are not saying your patients’ last names or any specifics about what the appointment is for. A suggested message may look or sound something like this…

Don't:

Overpower with too much information.

Repeating information that the patient already knows may be especially frustrating. Instead, Inphonite suggests creating separate messages, one for new customers and one for existing customers.

Give customers the option to cancel.

If the option to cancel the appointment is too easily available, some may readily take it, especially if they do not feel they needed the appointment in the first place. This could ultimately make you lose money. An alternative is…

To see the full list of Do’s and Don’ts download the full whitepaper now.