Practices have now shifted their waiting rooms to cars in response to the spread of COVID-19. The purpose is to keep patients out of waiting rooms and lobbies, avoiding contact with others. This not only ensures the health and safety of your patients, but also your staff by keeping the distance.
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The Coronavirus has taken over all media outlets. Whether you are watching TV, searching google, or scrolling through Facebook you are bound to come across something related to the outbreak. COVID-19 is spreading rapidly throughout the states, but it is important to remain calm and proactive with such an event.
Healthcare is seeing an uptick in responsiveness when using text messaging as a primary method of patient communication. Sending texts ensures a 99% open rate. See study results on communicating the way your patients prefer and getting the highest response rates.
We all have a story of someone we know entering their symptoms into a search engine and coming back with the worst-case scenario result. This is why Google shouldn’t be a patient’s first choice for serious medical inquiries. Luckily, they don’t have to be.
This quarter we are continuing our customer spotlight series with Eyerly Ball Community Mental Health Services. They have been providing patients in Syracuse, New York with OB/Gyn and Midwifery services for many years. I spoke with Kristina Barslou, the Practice Manager, to find out more about her and the practice.
Have you been using patient satisfaction surveys? Having been on both sides of the process, it’s understandable why you wouldn’t. It seems like patients themselves don’t care about the survey, and if they do, the limited data may skew the results. I think all of us at one point in time or another have breezed through a survey, selecting answers without reading, simply to “get it over with,” and that’s what we want to avoid.
This one goes out to those that care for others. The unsung heroes. The caregivers.
There are two types of caregivers, formal and informal. Formal caregivers are paid healthcare professionals, whereas informal caregivers are individuals that provide care to someone, usually a loved one or family member with no financial gain.
Healthcare is taking the fundamental baby steps of growth. Cell Phones are fast becoming an essential part of daily life for everyone, from playing the latest games or using various apps to pay for our coffee and groceries, to searching the internet. These mini computers are easy to carry and allow you to have the vast knowledge of the world at your fingertips. Soon, they will be just as important in the healthcare industry.
The other day I was scrolling through my Facebook feed on my lunch break and saw a cool post about a process Sweden is using to increase the amount of blood donated. They have started sending automatic text messages to blood donors when their blood has been used. The idea behind the program is to communicate to the donors just how important they are, encouraging them to come back and donate again. They have also allowed donors to sign an agreement to pester them with light-hearted threats reminding them to donate blood. One such threat is “We won’t give up until you bleed.”