InphoniteVoice Feature of the Week: InphoniteVoice Inbox


InphoniteVoice Feature of the Week

The InphoniteVoice Inbox displays a list of voice messages left by recipients of an outbound voice message as well as automated recordings generated from SIT tones (Operator Intercepts).

An operator intercept occurs when a number cannot be completed as dialed, when it is disconnected or no longer in service, or when it has changed. The telephone service providerinterceptsthe call and that triggers InphoniteVoice to record the call. (“…The number you have reached has been disconnected.”)

Recorded messages may be played, paused, rewound, or deleted from the Inbox. If a message is deleted from the Inbox, it is automatically moved to the trash folder for 30 days.

Click on this link for a related knowledgebase article regarding this IVR functionality.

Next Week’s InphoniteVoice Feature: Importing Data.