More Lessons in Superior Customer Service: Zion National Park


Zion National Park is known for its breathtaking red and tan sandstone canyons carved by the Virgin River. My family has been hiking, camping, and swimming at Zion almost every summer for the last 10 years. My favorite activity is the hike to Angels Landing.

The National Park Service faces an ongoing challenge at Zion, “How do you accommodate nearly 3 million visitors annually, while maintaining the delicate ecosystem of this national treasure?” I believe they provide a great example of superior customer service:

  • In 2000, a propane-powered shuttle system was instituted and cars are banned from the upper canyon for seven months out of the year. This has minimized traffic congestion as well as reduced air and noise pollution. This free shuttle system also services the nearby town of Springdale, Utah.
  • The Zion Visitor Center incorporates energy efficient building concepts such as clerestory windows, a Trombe wall and a cooltower to limit energy consumption and reduce operating costs. Take a look in more detail, it’s fascinating!
  • California Condors, wild turkeys, and Bighorn sheep have been introduced to the Park. The wild turkeys can often be seen by park visitors riding the shuttle.

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