More Thoughts on Superior Customer Service

Art of Site

Perhaps I should have titled this post, “Everything I Needed to Know about Customer Service I Learned from My Endodontist.” 

Yes, I had a root canal (endodontic therapy) last Friday, just in time for the holiday weekend.

I hope I never have to have another root canal.  But if I do, I know who I will ask to perform the procedure, Dr. Daniel Funk.

Dr. Funk is a professional.  He is great at what he does.  Perhaps what impressed me most was that he took the time to make sure his somewhat anxious patient was calm and understood exactly what was happening (at my request) throughout the procedure.

What does this have to do with appointment reminder software?

Sometimes customers can feel anxious about implementing software solutions.  They are professionals and often specialists, but not necessarily IT specialists.  We try to make the installation and implementation process as smooth as possible by providing online training as well as remote implementation assistance.  We also provide phone and email Technical Support, forums, a Wiki and this blog.  If you have suggestions on how we can improve our customer service or Technical Support offerings, please let us know.

Another successful year has been made memorable by engaging customers such as you! Upon logging in to Art of Chat you will be greeted by the choice between a $5 Amazon, Apple, or Starbucks gift card. Please accept this gesture of our gratitude for your continued support.

Thank you so much. We wish you great success in the New Year.

Best Wishes,

The Inphonite Team