Superior Customer Service: In-N-Out Burger

Art of Site

In-N-Out Burger is known for its fresh, high-quality food, spotless facilities, and first rate customer service. In addition to the standard menu, many of their customers (including me) love their secret menu. Here are some highlights:

Double-Meat, Double-Double, 3×3, 4×4 – You can order beef patty/cheese slice combinations on your burger up to 4×4.

Protein Style – Instead of a bun, the burger is wrapped in large lettuce leaves.

Flying Dutchman – Two beef patties with two slices of cheese in the middle, nothing else.

Neapolitan Shake – One shake with chocolate, vanilla and strawberry ice cream.

Raw or Grilled Onions – Self-explanatory, except that they can be served either whole (one slice) or chopped.

Animal Style – Patties are grilled with mustard, and then topped with extra spread (similar to 1000 Island dressing), pickles, tomatoes, lettuce, and grilled onions.

I recently went to In-N-Out to try their not-so-secret menu (the secret menu items print out by name on your receipt). I was already familiar with the secret menu. I doubted, however, whether they would get my order right. So I requested a Double-Double with extra grilled onions, Animal-style fries and a Neapolitan shake. Not only did they get it right, but they even offered me the shake before the rest of the meal.

OK, at around 1,600 calories, I won’t be eating *that* meal very often, regardless of how good it tastes. If InphoniteVoice had a secret menu, however, it might look something like this:

Double-Meat, Double-Double, 3×3, 4×4
Regardless of how beefed up your IVR solution needs to be, InphoniteVoice offers an on-premise edition to meet your needs – Enterprise, Server, or Desktop – and you can order as many channels as necessary.

Flying Dutchman
If you prefer an on-premise solution and your messaging needs are very basic, InphoniteVoice Lite is the solution for you.

Protein Style
If you want all the features of InphoniteVoice, but without the carbs (IT overhead), InphoniteVoice SaaS is your solution. With no long-term contract required, InphoniteVoice SaaS costs as little as $.10 per delivered message.

Neapolitan Shake
If you want to send standard vanilla messages, our Technical Support team will assist you in creating a Message Template and automating your data import. If you want to shake things up, InphoniteVoice includes a pallet of 14 telephony controls like voice prompts, record message, text-to-speech, and call transfer. Simply drag and drop these widgets onto the Message Builder to create powerful, customized message templates.

Grilled or Raw Onions
No major effort is required to peel back the layers on this one. InphoniteVoice supports your connectivity requirements – be it analog, VoIP or digital.

Animal Style
Do you want more good stuff on top of your voice reminder calls? How about email and SMS text messages with linkbacks, or direct messages from Twitter?    

In Summary
In-N-Out has the recipe for making great burgers. Their secret sauce is a total focus on customer satisfaction. If you can describe what you want and they have the ingredients, the folks at In-N-Out will try their best to make it for you (the possible exception being the 100×100).

Inphonite can assist you in delivering customized messages, whether it’s vanilla appointment reminders or 1000’s of emergency notifications per hour. With the ease and power of drag and drop telephony controls, you can even create your own secret menu!

Another successful year has been made memorable by engaging customers such as you! Upon logging in to Art of Chat you will be greeted by the choice between a $5 Amazon, Apple, or Starbucks gift card. Please accept this gesture of our gratitude for your continued support.

Thank you so much. We wish you great success in the New Year.

Best Wishes,

The Inphonite Team