Toll-Free (800) Number Verification Form
This is Mandatory!
If you’ve landed on this page, Inphonite has already confirmed that, YES, we need to get your Art of Chat texting phone number verified. Please complete the form below to help us verify your toll-free (800) number. If you would like to learn more, contact Inphonite Technical Support at firstname.lastname@example.org.
For more details, check out our Frequently Asked Questions.
Don’t forget to email a copy of your intake paperwork to email@example.com that explicitly states where patients are opting-in for messages. (This is required to get verified–even if it’s just screenshots of your online intake forms!)
Why do I need to verify my phone number in order to send texts using Art of Chat?
The short answer: We want ALL of your messages to get through to your customers!
The FCC and Telecom carriers continue to adjust their messaging rules in order to combat inauthentic robotexting. While it is not legally required, nor mandated by the FCC, Carriers are now blocking text messages from unverified numbers. Verification will benefit your business because it increases message deliverability per verified toll-free number.
Failure to complete this process will likely result in undelivered text messages.
What happens if I don’t complete phone number verification?
If you choose to not complete this, you are rolling the dice and there is a very high chance messages will not all be delivered. Instead, they will be blocked by your customers’ carriers.
As of October 1, 2022, companies instituted the following industry-wide thresholds for messaging sent over unverified Toll-Free numbers:
- Daily limit: 2,000 messages
- Weekly limit: 12,000 messages
- Monthly limit: 25,000 messages
Please Note: ALL messages sent from the business will count towards the threshold limits (including confirmation responses, such as “Thank you for confirming your appointment”).
*These thresholds are subject to change and are not mandated by Inphonite.
What does it mean to have a verified toll-free number?
Verification confirms to all Telecom carriers and the FCC who the phone number(s) is(are) being used by, and for what purpose(s). (Basically, that you aren’t a spammer)
The benefits of having your number verified is that text traffic will not be filtered meaning there is a higher chance your clients will receive a notification. If Toll-Free Message Verification is not enabled by the deadline, there is a real possibility that your messages will not be delivered.
How does verification impact my Art of Chat Service?
Becoming verified will reduce issues with text message deliverability and reduce the likelihood of having the phone number blocked. Also, if it is blocked for any reason, it will increase the response time to get the number unblocked or provide a new number, if necessary. It does NOT however, mean whitelisted as that currently does not exist for text phone numbers.
How long does verification take and when must it be done by?
After receiving your response and a copy of your explicit consent documentation, Inphonite promises to submit the information as quickly as possible. It could take an additional 10 business days for final verification. For current customers, this mandate begins as of August 1st.
What do I need to have on my form?
Please complete all fields in order to have your number verified quickly and without issue.
- Legal Company Name
- Organization Type
- HQ Address
- Purpose of your messages
- How you collect your opt-in
Note: We are only asking for the absolute minimum. The rest of the information we have in our records. We will review each customer response and submit everything for you.
What is an opt-in?
An opt-in is a form of consent given by patients/customers, authorizing a third party to contact them.
This is often a simple clause in your Notice of Privacy Practices on your Intake paperwork that your patients/customers sign at their first appointment.
Some examples are, “I agree to allow <your business name> to send me automated text messages to the number I have provided for <reason/s>. <signature/initial>”
What if I don't collect opt-ins?
This is the most important part!
If you do not collect opt-ins, now is the time to start. Your verification will be declined by the regulatory authorities without this.
You may need to edit your intake documents in order to continue sending text messages. We encourage you to speak with legal counsel.
Many customers have simple clauses on intake forms stating, “I agree to allow <your business name> to send me automated text messages to the number I have provided for <reason/s>. <signature/initial>”
Are there any refunds if the result shows text spam/undeliverable?
No. If you are not verified, there will be no refunds for any messages.
How can I find out more?
Please contact Inphonite Technical Support.