Toll-Free (800) Number Verification Form

This is Mandatory!

Hello!

If you’ve landed on this page, Inphonite has already confirmed that, YES, we need to get your Art of Chat texting phone number verified. Please complete the form below to help us verify your toll-free (800) number. If you would like to learn more, contact Inphonite Technical Support at support@inphonite.com.

For more details, check out our Frequently Asked Questions.

Don’t forget to email a copy of your intake paperwork to support@inphonite.com that explicitly states where patients are opting-in for messages. (This is required to get verified–even if it’s just screenshots of your online intake forms!)

REMEMBER: Please email a copy/screenshot of your intake paperwork to support@inphonite.com that explicitly states where patients are opting-in for messages. (This is required to get verified!)

FAQ’S

Why do I need to verify my phone number in order to send texts using Art of Chat?

For each message sender, we now require that there is documentation on file for who the number belongs to and if the patient has explicitly opted in to receive a text message. Getting your number verified is important in ensuring telephone carriers don’t flag your messages as spam. 

What happens if I don’t complete phone number verification?

If your phone number is not verified by September 30th, 2022, there is a real chance that your messages will not be delivered to your contact or marked as spam.

What does it mean to have a verified toll-free number?

Verification confirms to all Telecom carriers and the FCC who the phone number(s) is(are) being used by, and for what purpose(s). (Basically, that you aren’t a spammer)

The benefits of having your number verified is that text traffic will not be filtered meaning there is a higher chance your clients will receive a notification. If Toll-Free Message Verification is not enabled by the deadline, there is a real possibility that your messages will not be delivered.

How does verification impact my Art of Chat Service?

Becoming verified will reduce issues with text message deliverability and reduce the likelihood of having the phone number blocked. Also, if it is blocked for any reason, it will increase the response time to get the number unblocked or provide a new number, if necessary. It does NOT however, mean whitelisted as that currently does not exist for text phone numbers.

How long does verification take and when must it be done by?

After receiving your response and a copy of your explicit consent documentation, Inphonite promises to submit the information as quickly as possible. It could take an additional 10 business days for final verification. For current customers, this mandate begins as of August 1st.

What do I need to have on my form?

Please complete all fields in order to have your number verified quickly and without issue.

  • Legal Company Name
  • Organization Type
  • HQ Address
  • Purpose of your messages
  • How you collect your opt-in

Note: We are only asking for the absolute minimum. The rest of the information we have in our records. We will review each customer response and submit everything for you.

What is an opt-in?

An opt-in is a form of consent given by patients/customers, authorizing a third party to contact them.

Many customers have simple clauses on intake forms stating, “I agree to allow <your business name> to send me automated text messages to the number I have provided for <reason/s>. <signature/initial>”

What if I don't collect opt-ins?

If you do not collect opt-ins, now is the time to start. You may need to edit your intake documents in order to continue sending text messages. We encourage you to speak with legal counsel.

Many customers have simple clauses on intake forms stating, “I agree to allow <your business name> to send me automated text messages to the number I have provided for <reason/s>. <signature/initial>”

Are there any refunds if the result shows text spam/undeliverable?

No. If you are not verified, there will be no refunds for any messages.

How can I find out more?