TMCnet’s Anuradha Shukla discusses a new report from Research and Markets that identifies “outbound IVR as a sector that will experience tremendous growth over the next five years.” It also mentions hosted outbound IVR, speech recognition and integration with email and SMS. Here’s the link:
Outbound Applications Rise Despite Economy
In the same article, Shukla also refers to a recent report from Forrester Research report entitled, “Proactive Outbound Notification Saves Money”. It covers the growth in outbound communications and consumer communications preferences such as mobile devices.