Posts in Customer Service
Everyday Lessons in Customer Service

We all know that customer service makes a business. It determines whether or not you capture a client base, whether you keep that client base and whether they are satisfied enough to recommend your business elsewhere.  We have written before about how important it is to make connections with people. Now we’ll discuss how the best customer service helps make those connections.

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Finding the Humanity in Technology

There is something to be said for the genuine: the way your favorite pen glides across a page as you test out your cursive after months of not once touching ink to paper. It’s like seeing an old friend after weeks of a friendship condensed into 160 characters on a screen, their voice more comforting than you remember and it’s like no time has passed at all. I can’t remember the last time I wrote something down that was longer than a post-it note reminding me what time my show was on. I make excuses saying I don’t have time, that typing is just so much easier and faster. However, have you ever sat down to think that, in some instances, slow might just be better?

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Superior Customer Service: In-N-Out Burger

I recently went to In-N-Out to try their not-so-secret menu (the secret menu items print out by name on your receipt). I was already familiar with the secret menu. I doubted, however, whether they would get my order right. So I requested a Double-Double with extra grilled onions, Animal-style fries and a Neapolitan shake. Not only did they get it right, but they even offered me the shake before the rest of the meal.

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Back to the Future in Customer Service

Do you remember the first "Back to the Future" where Marty finds himself in 1950's America? "Mr. Sandman" is playing in the background. A car drives up to a service station and men come running out wiping down the windows, pumping gas, and providing exceptional customer service. I sometimes feel like customer service is seen as a thing of the past these days.

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Learn from Vienna Public Transport and Streamline your Customer Communications

I lived in Vienna, Austria for about 12 months in the late 70s. I loved it! Vienna offered history, art, music, theater, architecture, and great food. Whether I went to see Nureyev dance in Swan Lake at the Vienna Opera House or to watch Bernstein conduct the Vienna Philharmonic, I got there using Vienna Public Transport.

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More Thoughts on Superior Customer Service

Perhaps I should have titled this post, "Everything I Needed to Know about Customer Service I Learned from My Endodontist." Yes, I had a root canal (endodontic therapy) last Friday, just in time for the holiday weekend. I hope I never have to have another root canal.  But if I do, I know who I will ask to perform the procedure, Dr. Daniel Funk.

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