Posts in InphoniteVoice Features
InphoniteVoice Feature of the Month: Premium Texting

There is nothing as constant as change, and if there is one thing that is always changing it is technology. Technology evolves and finds new ways to make our lives a little more simplistic.  If you think about how far technology has come, you will realize that today’s generation will not remember when sending a text was not an option.  Society has become so accustomed to automatic communication that it changes the way we do so many other things. Automatic communication can be a very handy asset to many. 

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Top 11 New Features in InphoniteVoice 2012 - #4 Speech Recognition

Speech Recognition: In computer science, Speech Recognition is the translation of spoken words into text. Some speech recognition systems require you to “train” your system to recognize what is being said. Speech recognition is being used more frequently in every industry, including healthcare due to the need for meeting Meaningful Use requirements.

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Top 11 New Features in InphoniteVoice 2012 - #6 New Email Features with Free Delivery

InphoniteVoice and even our previous product, ReminderPro, have always been able to send email messages. InphoniteVoice 2010 introduced the ability to deliver enhanced email messages that included link-backs that allow clients to confirm or cancel appointments and download ICS/iCalendar information. Those features however, required you to have a public facing implementation of InphoniteVoice installed and configured on your network as well as an SMTP server to deliver those messages. This was a technical challenge for many of our customers, so many of these features were unable to be utilized.

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Top 11 New Features in InphoniteVoice 2012 - #7 Holiday Exception Handling

InphoniteVoice 2010 has an advanced rules engine that allows users to customize exactly when they want their appointment reminder calls to be delivered. Rules can be created to handle complex business problems, such as the ability to have appointment reminders sent 2 days in advance Monday through Thursday and 4 day in advance on Thursday and Friday (thus avoiding calling clients on the weekend.)

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Top 11 New Features in InphoniteVoice 2012 - #8 VoIP Enhancements and Increased Operating System Support for PIKA Hardware

InphoniteVoice 2012.

As more and more companies realize the cost savings of implementing Voice over IP, it is becoming increasingly common to leverage these infrastructures by utilizing InphoniteVoice’s VoIP features. InphoniteVoice 2012 adds a new VoIP/SIP stack from PIKA that has several key enhancements:

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Top 11 New Features in InphoniteVoice 2012 - #9 Patient Portal

InphoniteVoice 2010 R2 added the ability for your clients to call into the InphoniteVoice system and confidentially retrieve lab results or other personal information.  InphoniteVoice 2012 takes this a step further by allowing your clients to access the same information via the internet. Coupling this with InphoniteVoice's strong outbound notification capability, you can quickly create a scenario where you send an email or text message notifying your clients of a new lab result, and include a link to your portal where they can then confidentially pick it up.

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Top 11 New Features in InphoniteVoice 2012 - #10 Text-to-Speech Improvements

Text-to-speech is a necessary component of any dynamic telephone-based application. A quality text-to-speech engine allows you to quickly build dynamic and interactive voice response applications. A poor quality text-to-speech engine can be difficult to understand, which will require you to record more of the speech elements in order for the message to be delivered effectively. In InphoniteVoice 2010, we shipped the product with one text-to-speech engine, US English. While this text-to-speech engine worked well for many of our customers, there was a lot of room for improvement.

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When to Use InphoniteVoice for Emergency or Blast Notifications - Unexcused Student Absences

As an office clerk of a local school you have a lot of kids to keep track of. Once the teachers turn in their attendance notes, you need to call all the parents that haven't already called in and let them know their child is absent. If you reach them, you need to ask if their child is home sick or has a valid excuse for being out. If you don't reach them, you may need to call another number, or series of numbers and leave several messages.

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InphoniteVoice Feature of the Week: InphoniteVoice Multiple Import Support

InphoniteVoice makes it easy to import contact and appointment data from multiple sources simultaneously. This is very valuable, for example, in an organization that utilizes multiple scheduling systems as a result of a merger or acquisition. Multiple simultaneous imports are also useful for a healthcare practice with multiple locations where one location wants to send reminder calls two days in advance and another location wants to send reminder calls two weeks in advance as well as one day in advance. 

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