This blog entry is the third of an 11-part series highlighting the top 11 new features in InphoniteVoice 2012.
InphoniteVoice 2010 R2 added the ability for your clients to call into the InphoniteVoice system and confidentially retrieve lab results or other personal information. InphoniteVoice 2012 takes this a step further by allowing your clients to access the same information via the internet. Coupling this with InphoniteVoice’s strong outbound notification capability, you can quickly create a scenario where you send an email or text message notifying your clients of a new lab result, and include a link to your portal where they can then confidentially pick it up.
Key features of the new Patient Portal for InphoniteVoice 2012:
- Allows clients to securely obtain lab results or personal messages
- Tracks when clients retrieve a message
- Multiple Patient Portals can get deployed on a single InphoniteVoice installation
- Each portal can be customized with custom style-sheets and graphics
- Client can see their next appointment and other relevant information
- If allowed, clients can update their password or pin and basic contact information
Studies show that patient satisfaction is at an all-time low. This is because of the lack of the communication that patients feel occurs from their doctor. Indeed most doctors don’t have the ability to spend time with patients like they did years ago. Instead, a patient spends more time in a waiting room filled with crowds of people. Then, when it comes time to find out test results, they will be lucky to even receive a call back regarding their results. The onus is then put on the patient to contact the doctor and find out if everything is ok. The patients are put on hold while the records are found, they become frustrated and nervous.
Instead, with the Patient Portal for InphoniteVoice 2012 you allow patients the ability to see their results as soon as they are available. With the combination of our import/export program as well as our patient portal, you can contact patients to remind them to check their results, and have record that they have indeed received their results. Additionally, you are holding the responsibility for giving them their results and they appreciate that. The more ways you are able to communication with your patients or customers, the better your relationship with them will be. They will be happier and will be likely to continue to do business within your establishment.
Stay tuned for the next InphoniteVoice 2012 feature – VoIP Enhancements.